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~person:"Korczynski, Marek"
~subject:"Beziehungsmarketing"
~type_genre:"Arbeitspapier"
~type_genre:"Book section"
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Customer service : empowerment and entrapment
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The contradictions of service work :
call
centre
as customer-oriented bureaucracy
Korczynski, Marek
- In:
Customer service : empowerment and entrapment
,
(pp. 79-101)
.
2001
Persistent link: https://www.econbiz.de/10001628788
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