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~person:"Koskina, Aikaterini"
~subject:"Beziehungsmarketing"
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Abdullateef, Aliyu Olayemi
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Developments in the call centre industry : analysis, changes, and challenges
1
European management journal
1
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ECONIS (ZBW)
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1
Emotion in a
call
centre
SME : a case study of positive emotion management
Koskina, Aikaterini
;
Keithley, Don
- In:
European management journal
28
(
2010
)
3
,
pp. 208-219
Persistent link: https://www.econbiz.de/10003986718
Saved in:
2
How "Taylorised" is
call
centre
work? The sphere of customer practice in Greece
Koskina, Aikaterini
- In:
Developments in the call centre industry : analysis, …
,
(pp. 170-188)
.
2006
Persistent link: https://www.econbiz.de/10003393972
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