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~person:"Kuhlmann, Sabine"
~person:"Reiners, Markus"
~subject:"Customer service"
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Verwaltung & Management : VM ; Zeitschrift für moderne Verwaltung
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Mehrebenenperspektive bei der Institutionalisierung von mehr Servicequalität : Projekt D115
Rauscher, Miriam
;
Vogel, Dominik
;
Reiners, Markus
- In:
Verwaltung & Management : VM ; Zeitschrift für moderne …
17
(
2011
)
1
,
pp. 50-56
Persistent link: https://www.econbiz.de/10008935334
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