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~person:"Laihonen, Harri"
~person:"Pedersen, Per Egil"
~subject:"Public services"
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Dienstleistungsmanagement
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Laihonen, Harri
Pedersen, Per Egil
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Managing service quality : MSQ ; an international journal
1
Measuring business excellence : the journal of organizational performance management
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ECONIS (ZBW)
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The usefulness of componentization for specialized public service providers
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 513-532
Persistent link: https://www.econbiz.de/10010202242
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A contingency approach to performance measurement in service operations
Jääskeläinen, Aki
;
Laihonen, Harri
;
Lönnqvist, Antti
; …
- In:
Measuring business excellence : the journal of …
16
(
2012
)
1
,
pp. 43-52
Persistent link: https://www.econbiz.de/10009532379
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