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~person:"Lashley, Conrad"
~subject:"Dienstleistungsqualität"
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Lashley, Conrad
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Hospitality management in Ireland : theory and practice
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Managing as though people matter : building competitive advantage through service excellence
Lashley, Conrad
- In:
Hospitality management in Ireland : theory and practice
,
(pp. 89-108)
.
2006
Persistent link: https://www.econbiz.de/10003756042
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