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~person:"Legros, Benjamin"
~subject:"Call centers"
~type:"article"
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Legros, Benjamin
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A flexible architecture for
call
centers
with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International Journal of Production Economics
159
(
2015
)
C
,
pp. 192-207
We focus on architectures with limited flexibility for multi-skill
call
centers
. The context is that of
call
centers
…
Persistent link: https://www.econbiz.de/10011116423
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