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~person:"Lovelock, Christopher H."
~person:"Parasuraman, A."
~subject:"Dienstleistungssektor"
~subject:"Research"
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Dienstleistungssektor
Research
Dienstleistung
22
Marketing
12
Services
8
Product quality
5
Produktqualität
5
Management
4
Dienstleistungsmarketing
3
Forschung
3
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3
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3
Services marketing
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Fallstudiensammlung
2
Kundendienst
2
Qualitätskontrolle
2
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2
Service quality
2
Anlageverhalten
1
Behavioural finance
1
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1
Big Data
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Lovelock, Christopher H.
Parasuraman, A.
Corsten, Hans
16
Edvardsson, Bo
12
Gustafsson, Anders
11
Witell, Lars
11
Bruhn, Manfred
10
Gössinger, Ralf
10
Kowalkowski, Christian
9
Gallouj, Fai͏̈z
8
Geishecker, Ingo
8
Görg, Holger
8
Huang, Ming-Hui
8
Stauss, Bernd
8
McColl-Kennedy, Janet R.
7
Brown, Stephen Walter
6
Jaakkola, Elina
6
Kindström, Daniel
6
Kristensson, Per
6
Maglio, Paul P.
6
Winkler, Deborah
6
Möslein, Kathrin
5
Ostrom, Amy L.
5
Paluch, Stefanie
5
Patrício, Lia
5
Polese, Francesco
5
Rubalcaba-Bermejo, Luis
5
Wirtz, Jochen
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Bowen, David E.
4
Carrubbo, Luca
4
Finsterwalder, Jörg
4
Fisk, Raymond P.
4
Ganz, Walter
4
Grönroos, Christian
4
Hydle, Katja Maria
4
Lahtinen, Henri
4
Marcolin, Luca
4
Mattoo, Aaditya
4
Miles, Ian D.
4
Ornelas, Emanuel
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Journal of service management
2
Journal of service research : JSR
1
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ECONIS (ZBW)
5
USB Cologne (EcoSocSci)
1
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Services marketing : people, technology, strategy
Lovelock, Christopher H.
;
Wirtz, Jochen
-
2007
-
6. ed.
Persistent link: https://www.econbiz.de/10003348508
Saved in:
5
Principles of service marketing and management
Lovelock, Christopher H.
;
Wright, Lauren
-
1999
Persistent link: https://www.econbiz.de/10004139421
Saved in:
6
Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.
;
Parasuraman, A.
;
Berry, Leonard L.
-
1990
Persistent link: https://www.econbiz.de/10000083054
Saved in:
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