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~person:"Lovelock, Christopher H."
~person:"Parasuraman, A."
~subject:"Fallstudiensammlung"
~subject:"Research"
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Fallstudiensammlung
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Dienstleistung
22
Marketing
12
Services
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Dienstleistungssektor
6
Product quality
5
Produktqualität
5
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Lovelock, Christopher H.
Parasuraman, A.
Voss, Christopher A.
4
Bowen, David E.
3
Demirkan, Haluk
3
Edvardsson, Bo
3
Stauss, Bernd
3
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2
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Journal of service management
2
Journal of service research : JSR
1
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ECONIS (ZBW)
3
USB Cologne (EcoSocSci)
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Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Services marketing : a European perspective
Lovelock, Christopher H.
(
contributor
); …
-
1999
Persistent link: https://www.econbiz.de/10004378729
Saved in:
5
Competing through services : strategy and implementation ; cases and text
Vandermerwe, Sandra
(
contributor
); …
-
1994
Persistent link: https://www.econbiz.de/10004185634
Saved in:
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