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~person:"Mandelbaum, Avishai"
~person:"Noronha, Ernesto"
~subject:"Arbeitswelt"
~subject:"Gewerkschaftsmitgliedschaft"
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Arbeitswelt
Gewerkschaftsmitgliedschaft
Call centre
19
Callcenter
19
India
12
Indien
12
Queueing theory
6
Warteschlangentheorie
6
Arbeitsbedingungen
4
Working conditions
4
Statistical method
3
Statistische Methode
3
Outsourcing
2
Union membership
2
staffing
2
Ankündigungseffekt
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Announcement effect
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Arbeitsgestaltung
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Arbeitsverhalten
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ED+QED
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Erlang-A excursions
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Mandelbaum, Avishai
Noronha, Ernesto
Taylor, Phil
4
D'Cruz, Premilla
3
Bain, Peter
2
Scholarios, Dora
2
Baldry, Chris
1
Boudreau, Michael Scott
1
Burgess, John
1
Cantrick-Brooks, Bernadine
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Connell, Julia
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Doellgast, Virginia
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Hannif, Zeenobiyah
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Kwon, Hyunji
1
Mirchandani, Kiran
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Sarkar, Santanu
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Industrial relations journal
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
1
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ECONIS (ZBW)
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Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
2
Union formation in Indian call centres
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The next available operator : managing human resources …
,
(pp. 145-181)
.
2009
Persistent link: https://www.econbiz.de/10003923614
Saved in:
3
Engaging the professional : organising call centre agents in India
Noronha, Ernesto
;
D'Cruz, Premilla
- In:
Industrial relations journal
40
(
2009
)
3
,
pp. 215-234
Persistent link: https://www.econbiz.de/10003849646
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