Marković, Suzana; Lončarić, Dina; Lončarić, Damir - In: Tourism and Hospitality Management 20 (2014) 2, pp. 155-170
The purpose – Service quality and customer satisfaction have been extensively researched in the profit sector, but are …-profit sector and especially those that see their future in the health tourism market need to pay attention to service quality and … enough research regarding service quality and customer satisfaction measurement in that sector. Therefore, the purpose of …