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~person:"Martínez-Ruiz, María Pilar"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Theorie"
~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
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Food retailing
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Lebensmitteleinzelhandel
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Aufsatz in Zeitschrift
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Martínez-Ruiz, María Pilar
Hamilton, Stephen F.
6
Richards, Timothy J.
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Innes, Robert D.
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Jiménez-Zarco, Ana Isabel
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Möser, Anke
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Izquierdo-Yusta, Alicia
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Journal of retailing and consumer services
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1207-1225
Persistent link: https://www.econbiz.de/10009687551
Saved in:
2
Customer satisfaction's key factors in Spanish grocery stores : evidence from hypermarkets and supermarkets
Martínez-Ruiz, María Pilar
;
Jiménez-Zarco, Ana Isabel
; …
- In:
Journal of retailing and consumer services
17
(
2010
)
4
,
pp. 278-285
Persistent link: https://www.econbiz.de/10003989688
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