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~person:"Mattila, Anna S."
~person:"Usman, Osly"
~person:"Witell, Lars"
~subject:"Betriebliche Wertschöpfung"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Betriebliche Wertschöpfung
Dienstleistungsqualität
84
Service quality
84
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
32
Relationship marketing
32
Beschwerdemanagement
19
Complaint management
19
Customer service
11
Kundenservice
11
Product quality
11
Produktqualität
11
Confidence
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Vertrauen
9
E-commerce
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Electronic Commerce
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Gastronomie
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Preismanagement
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Pricing strategy
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Restaurant industry
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Students
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Studierende
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Dienstleistungssektor
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Online retailing
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Online-Handel
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Brand image
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Kaufentscheidung
5
Markenimage
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Purchase decision
5
Quality management
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Qualitätsmanagement
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Customer integration
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Customer value
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Mattila, Anna S.
Usman, Osly
Witell, Lars
Le Nguyen Hau
6
McColl-Kennedy, Janet R.
6
Edvardsson, Bo
5
Gruber, Jonathan
5
Maclean, Johanna Catherine
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Pham Ngoc Thuy
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Berenguer Contrí, Gloria
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Del Chiappa, Giacomo
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Mahr, Dominik
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Tram-Anh Ngoc Pham
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Wilkinson, Eric
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Abebe, Birhanu Beshah
2
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Journal of service management
2
International journal of hospitality management
1
Journal of business research : JBR
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ECONIS (ZBW)
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1
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
2
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
3
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
4
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
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