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~person:"Mattila, Anna S."
~type_genre:"Article in journal"
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Search: subject:"Emotion"
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Emotion
15
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
4
Kundenzufriedenheit
4
Advertising effects
3
Beziehungsmarketing
3
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travel
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Mattila, Anna S.
Septianto, Felix
31
Ashkanasy, Neal M.
27
Han, Heesup
25
Bagozzi, Richard P.
23
Kemp, Elyria
19
Lindebaum, Dirk
18
Woosnam, Kyle M.
16
Loureiro, Sandra Maria Correia
15
Phau, Ian
15
Shepherd, Dean A.
15
Hur, Won-Moo
14
Humphrey, Ronald H.
13
Pham, Michel T.
13
Prayag, Girish
13
Welpe, Isabell M.
13
Connelly, Shane
12
Gomez-Mejia, Luis R.
12
Kidwell, Blair
12
Sarkar, Abhigyan
12
Schweitzer, Maurice E.
12
Woosnam, Kyle Maurice
12
Antonetti, Paolo
11
De Clercq, Dirk
11
Grandey, Alicia
11
Groth, Markus
11
Moon, Tae Won
11
Vandenberghe, Christian
11
Cardon, Melissa S.
10
Chebat, Jean-Charles
10
Ladhari, Riadh
10
Lee, Choong-Ki
10
Li, Yan
10
Medler-Liraz, Hana
10
Prentice, Catherine
10
Vince, Russ
10
Winden, Frans A. A. M. van
10
Hanks, Lydia
9
Hosany, Sameer
9
Huy, Quy
9
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International journal of hospitality management
6
Journal of hospitality marketing & management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Cornell hospitality quarterly : CQ
1
European journal of marketing
1
Journal of service research : JSR
1
Marketing intelligence & planning
1
The journal of services marketing
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ECONIS (ZBW)
15
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1
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
2
The effect of ad appeals and message framing on consumer responses to plant-based menu items
Ye, Tian
;
Mattila, Anna S.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547725
Saved in:
3
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
4
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
5
Using mindsets to boost health : how construal level and goal pursuit shape health message effectiveness on cessation behaviors
Herter, Márcia Maurer
;
Borges, Adilson
;
Pinto, Diego Costa
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3197-3226
Persistent link: https://www.econbiz.de/10013457425
Saved in:
6
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013328029
Saved in:
7
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
Saved in:
8
Selling painful yet pleasurable service offerings : an examination of hedonic appeals
Liu, Qing
;
Mattila, Anna S.
;
Bolton, Lisa E.
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 336-352
Persistent link: https://www.econbiz.de/10011916517
Saved in:
9
The impact of fellow consumers’ presence, appeal type, and action observability on consumers’ donation behaviors
Wu, Luorong
;
Gao, Yixing
;
Mattila, Anna S.
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 203-213
Persistent link: https://www.econbiz.de/10011731140
Saved in:
10
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
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