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~person:"McColl-Kennedy, Janet R."
~person:"Müller-Hagedorn, Lothar"
~subject:"Retail marketing"
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Retail marketing
Customer service
11
Kundenservice
11
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
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Deutschland
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Germany
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Konsumentenverhalten
4
Dienstleistungssektor
3
Service industry
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Beziehungsmanagement
2
Call centre
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Callcenter
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Dienstleistung
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Handelsbetrieb
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Handelsmarketing
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KMU
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Kundenbindung
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Leadership
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Market research
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Marktforschung
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Personalführung
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SME
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Service encounter
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Service innovation
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Services
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Theorie
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Theory
2
Australia
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Australien
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Beschwerdemanagement
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Complaint management
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Consumer lying behavior
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Critical incident technique
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Customer behavior
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McColl-Kennedy, Janet R.
Müller-Hagedorn, Lothar
Bliemel, Friedhelm
5
Fassott, Georg
3
Grunwald, Guido
3
Theobald, Axel
3
Standop, Dirk
2
Eigen, Christian
1
Faßnacht, Martin
1
Fenner, Frank
1
Kirchgeorg, Manfred
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Kurze, Katharina
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Mehling, Kai
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Schröder, Hendrik
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Zukunft im Handel : Studien für die Praxis
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ECONIS (ZBW)
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Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
2001
-
2., aktualisierte und überarb. Aufl.
Persistent link: https://www.econbiz.de/10001555261
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Kundenbindung im Handel
Müller-Hagedorn, Lothar
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10001399051
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