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~person:"Mechinda, Panisa"
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Mechinda, Panisa
Prasongsukarn, Kriengsin
Patterson, Paul G.
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The journal of services marketing
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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An extended service recovery model : the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-520
Persistent link: https://www.econbiz.de/10009672300
Saved in:
2
An extended service recovery model: the moderating impact of temporal sequence of events
Prasongsukarn, Kriengsin
;
Patterson, Paul G.
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 510-521
Persistent link: https://www.econbiz.de/10010031686
Saved in:
3
The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-113
Persistent link: https://www.econbiz.de/10009230981
Saved in:
4
The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10008995532
Saved in:
5
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
Patterson, Paul G.
;
Cowley, Elizabeth
;
Prasongsukarn, …
- In:
International journal of research in marketing : IJRM ; …
23
(
2006
)
3
,
pp. 263-278
Persistent link: https://www.econbiz.de/10007278352
Saved in:
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