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Mechinda, Panisa
Patterson, Paul G.
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McColl-Kennedy, Janet R.
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The journal of services marketing
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The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-113
Persistent link: https://www.econbiz.de/10009230981
Saved in:
2
The impact of service climate and service provider personality on employees' customer-oriented behavior in a high-contact setting
Mechinda, Panisa
;
Patterson, Paul G.
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 101-114
Persistent link: https://www.econbiz.de/10008995532
Saved in:
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