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~person:"Medler-Liraz, Hana"
~subject:"Beschwerdemanagement"
~subject:"Flirting"
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Beschwerdemanagement
Flirting
Customer service
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Emotion
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Medler-Liraz, Hana
Gelbrich, Katja
8
Van Vaerenbergh, Yves
7
Stauss, Bernd
6
Mattila, Anna S.
5
Halperin, Basil
4
Ho, Benjamin
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List, John A.
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MacQuilken, Lisa
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Muir, Ian
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Seidel, Wolfgang
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Shin, Hyunju
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Tsarenko, Yelena
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Casidy, Riza
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Gruber, Thorsten
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Larivière, Bart
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Roschk, Holger
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Sharifi, Seyed Shahin
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Tronvoll, Bård
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Xu, Yingzi
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Alt, Elisabeth
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Journal of retailing and consumer services
1
The journal of services marketing
1
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
1
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ECONIS (ZBW)
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Flirting in service encounters : does the server's sex matter?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 549-562
Persistent link: https://www.econbiz.de/10014276930
Saved in:
2
The joint effect of flirting and emotional labor on customer service-related outcomes
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012502728
Saved in:
3
It takes three to tango : leadership and hostility in the service encounter
Medler-Liraz, Hana
;
Kark, Ronit
- In:
The leadership quarterly : LQ ; an international …
23
(
2012
)
1
,
pp. 81-93
Persistent link: https://www.econbiz.de/10009509118
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