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~person:"Melo, Fagner José Coutinho de melo"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Dienstleistungsqualität
USA
Quality management
6
Qualitätsmanagement
6
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Gesundheitswesen
3
Health care system
3
Gesundheitsversorgung
2
Health care
2
Kano model
2
Air transport
1
Airline
1
Airlines
1
Balanced Scorecard
1
Balanced scorecard
1
Basic Health Units
1
Benchmarking
1
Benchmarking and comparative information
1
Beziehungsmarketing
1
Business strategy
1
CSS
1
Competitive strategy
1
Customer service
1
E-commerce
1
Electronic Commerce
1
Fluggesellschaft
1
Gesundheit
1
Gesundheitspolitik
1
Health
1
Health competitiveness
1
Health policy
1
Household
1
Kundenservice
1
Logistics
1
Logistics provider
1
Logistik
1
Logistikdienstleister
1
Luftverkehr
1
Online retailing
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Melo, Fagner José Coutinho de melo
Bruhn, Manfred
34
Shahin, Arash
16
McFadden, Kathleen L.
13
Prybutok, Victor R.
12
Rahman, Zillur
11
Schreier, Gerhard
11
Talib, Faisal
11
Antony, Jiju
10
Cudney, Elizabeth A.
10
Dahlgaard-Park, Su Mi
8
Gowen, Charles, III.
8
Marimon, Frederic
8
Qureshi, M. N.
8
Furterer, Sandra L.
7
Smith, Alan D.
7
Vinyard, John
7
Dwivedi, Yogesh Kumar
6
Fredendall, Lawrence D.
6
Kaynak, Hale
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Abowd, John M.
5
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kramarz, Francis
5
Moreau, Antoine
5
Prybutok, Victor
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
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Benchmarking : an international journal
1
International journal of logistics systems and management : IJLSM
1
International journal of services and operations management : IJSOM
1
Journal of nonprofit & public sector marketing
1
Tourism review
1
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
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2
Improving quality in public health service : an integrated approach to the Kano model and the balanced scorecard
Vasconcelos, Cleiton Rodrigues de
;
Carvalho, Raíssa …
- In:
Journal of nonprofit & public sector marketing
35
(
2023
)
2
,
pp. 215-241
Persistent link: https://www.econbiz.de/10014234453
Saved in:
3
Airline quality assessment towards strategic tourism management improvements
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
Tourism review
77
(
2022
)
2
,
pp. 570-591
Persistent link: https://www.econbiz.de/10012939756
Saved in:
4
Basic Health Units services quality assessment through Kano and SERVQUAL models
Lacerda, Anderson Barbosa
;
Souza, Augusto Sergio da Silva
; …
- In:
Benchmarking : an international journal
29
(
2022
)
9
,
pp. 2858-2880
Persistent link: https://www.econbiz.de/10014231610
Saved in:
5
Measurement of logistics service quality of e-commerce
Guimaraes Junior, Djalma Silva
;
Sant'anna, Carlos …
- In:
International journal of logistics systems and …
37
(
2020
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012513532
Saved in:
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