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~person:"Miao, Li"
~subject:"Emotion"
~subject:"United States"
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Search: subject_exact:"Kundendienst"
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Emotion
United States
Consumer behaviour
7
Customer service
7
Konsumentenverhalten
7
Kundenservice
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
5
Kundenzufriedenheit
5
Gastgewerbe
4
Hospitality industry
4
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Hospital
2
Krankenhaus
2
Relationship marketing
2
Service encounters
2
Social behaviour
2
Soziales Verhalten
2
Bewertung
1
Communication
1
Communication accommodation
1
Consumer envy
1
Consumption value
1
Cross-cultural management
1
Cross-cultural relations
1
Emotional response
1
Emotions
1
Envy
1
Evaluation
1
Frontline employees
1
Hospitality industry,
1
Hotel industry
1
Hotellerie
1
ICCB (illegitimate customer complaning behavior)
1
ICCB incidents
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ICCB inhibitors
1
ICCB triggers
1
Intercultural service encounter
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Miao, Li
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Groth, Markus
4
Halperin, Basil
4
Ho, Benjamin
4
Kumar, Anuj
4
List, John A.
4
Lucas, Robert W.
4
Muir, Ian
4
Walsh, Gianfranco
4
Baker, Thomas L.
3
Barnes, Donald C.
3
Collier, Joel E.
3
Delcourt, Cécile
3
Folse, Judith Anne Garretson
3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Wang, Mo
3
Zanger, Cornelia
3
Zhang, Han
3
Arnold, Todd J.
2
Ashforth, Blake E.
2
Baker, Melissa A.
2
Batt, Rosemary
2
Bell, Chip R.
2
Black, William C.
2
Borenstein, Severin
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Diefendorff, James M.
2
Ellinger, Alexander E.
2
Gabriel, Allison S.
2
Gong, Taeshik
2
Gouthier, Matthias
2
Grossberg, Kenneth Alan
2
Han, Elizabeth
2
Han, Su-Jin
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
2
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
3
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
4
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
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