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~person:"Naumann, Earl"
~person:"Williams, Melonie B."
~subject:"Dienstleistungsqualität"
~type:"article"
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Dienstleistungsqualität
Customer satisfaction
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Naumann, Earl
Williams, Melonie B.
Khan, M. Sajid
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Williams, Paul
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Industrial marketing management : the international journal for industrial and high-tech firms
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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