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~person:"Naumann, Earl"
~person:"Williams, Paul R."
~subject:"Beziehungsmarketing"
~type:"article"
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Customer satisfaction
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Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
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