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~person:"Naumann, Earl"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
~type:"article"
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Beziehungsmarketing
Customer satisfaction
Kundenzufriedenheit
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Lieferantenmanagement
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Supplier relationship management
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USA
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United States
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Business services
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Dienstleistungsqualität
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Downsizing (Staff)
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Facility management
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Personalabbau
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Naumann, Earl
Khan, M. Sajid
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Williams, Paul
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Ashill, Nicholas J.
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Williams, Paul R.
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Industrial marketing management : the international journal for industrial and high-tech firms
2
The marketing review
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ECONIS (ZBW)
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Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
Saved in:
2
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
3
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
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