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~person:"Netessine, Serguei"
~subject:"Call centre"
~type_genre:"Arbeitspapier"
~type_genre:"Collection of articles written by one author"
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Call centre
Callcenter
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Consumer behaviour
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Customer service
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Health insurance
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Information value
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Informationswert
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Konsumentenverhalten
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Krankenversicherung
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Netessine, Serguei
Sauermann, Jan
8
Heinz, Matthias
5
Jeworrek, Sabrina
5
Mertins, Vanessa
5
Schumacher, Heiner
5
Sutter, Matthias
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Collewet, Marion
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Cueni, Reto
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Frey, Bruno S.
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Grip, Andries de
4
Neckermann, Susanne
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Coussement, Kristof
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Gans, Noah
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Sandvik, Jason
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Saouma, Richard
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Seegert, Nathan
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Sieben, Inge Josephina Petra
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Van den Poel, Dirk
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Bhulai, Sandjai
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Bloom, Nicholas
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Brown, Lawrence
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Farenhorst-Yuan, Taoying
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Garlick, Robert
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Heidergott, Bernd
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Jerath, Kinshuk
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Kumar, Anuj
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Laan, Dinard van der
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Liang, James
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Mandelbaum, Avishai
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Mas, Alexandre
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Orkin, Kate
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Pallais, Amanda
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Pinker, Edieal J.
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Quinn, Simon
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Roberts, John
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Sakov, Anat
2
Shen, Haipeng
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Shumsky, Robert A.
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Stanton, Christopher T.
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ECONIS (ZBW)
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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2
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
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