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~person:"Novoa Linares, Alfredo"
~type_genre:"Case study"
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Improving ITIL compliance using change management practices : a finance sector case study
Yamakawa, Peter
;
Obregón Noriega, Claudio
;
Novoa …
- In:
Business process management journal
18
(
2012
)
6
,
pp. 1020-1035
Persistent link: https://www.econbiz.de/10009684770
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