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~person:"Nur Sa'adah Muhamad"
~person:"Reppel, Alexander"
~subject:"service encounters"
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service encounters
Beschwerdemanagement
6
Complaint management
6
Customer satisfaction
3
Großbritannien
3
Kundenzufriedenheit
3
United Kingdom
3
Consumer behaviour
2
Customer service
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Deutschland
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Dienstleistungsqualität
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Industrie
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Kundenservice
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Lieferantenmanagement
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Supplier relationship management
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Beziehungsmarketing
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KMU
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Kano theory of attractive quality
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Messung
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Relationship marketing
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SME
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Unternehmensnetzwerk
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complaint handling
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critical incident
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cross-national comparison
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customer's evaluation
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Nur Sa'adah Muhamad
Reppel, Alexander
Abosag, Ibrahim
1
Ahmad, Maisarah
1
Ghani, Nor Suryani Ab.
1
Gruber, Thorsten
1
Kadir, Suhaila Abdul
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Löfgren, Martin
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Syed Shah Alam
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Szmigin, Isabelle
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International journal of applied business and economic research
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Online service failure : diagnosing customer's evaluation of critical incidents outcomes
Ahmad, Maisarah
;
Kadir, Suhaila Abdul
;
Syed Shah Alam
; …
- In:
International journal of applied business and economic …
13
(
2015
)
1
,
pp. 239-257
Persistent link: https://www.econbiz.de/10011376176
Saved in:
2
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
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