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~person:"Ok, Chihyung"
~person:"Yoon, Hye Hyun"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Tourism employees
19
Tourismusberufe
19
Hotel industry
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Hotellerie
16
Arbeitszufriedenheit
13
Job satisfaction
13
Arbeitsverhalten
8
Employee retention
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Mitarbeiterbindung
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Work behaviour
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Arbeitskräfte
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Leistungsmotivation
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Dienstleistungsqualität
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Emotion
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Service quality
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Deluxe hotel
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Job engagement
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Arbeitspsychologie
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Customer satisfaction
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Customer service
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Emotional intelligence
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Führungsstil
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Human Resource Management
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Ok, Chihyung
Yoon, Hye Hyun
Babakus, Emin
3
Karatepe, Osman M.
3
Kim, Taegoo
3
Lee, Gyehee
3
Yavas, Ugur
3
Barman, Panchanan
2
Choi, Chang Hwan
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Eid, Riyad
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Mang, Paul
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Orlowski, Marissa
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Rod, Michel
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Sarmah, Suman
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Shaalan, Ahmed
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Suárez-Acosta, Miguel A.
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Zoghbi-Manrique-de-Lara, Pablo
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Aguiar-Quintana, Teresa
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Agyapong, Kingsley
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Al-Husan, Faten Baddar
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Al-Twal, Arwa
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AlHussan, Fawaz Baddar
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Ali, Sa'ad
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Alsarhan, Fadi
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Ashill, Nicholas
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Ashill, Nicholas J.
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Benkenstein, Martin
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Brady, Michael K.
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Bufquin, Diego
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Bulchand-Gidumal, Jacques
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
2
Customer orientation of service employees and rapport: influences on service-outcome variables in full-service restaurants
Kim, Wansoo
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003968131
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