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~person:"Ok, Chihyung"
~person:"Yoon, Hye Hyun"
~subject:"Gastgewerbe"
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Gastgewerbe
Tourism employees
19
Tourismusberufe
19
Hotel industry
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Hotellerie
16
Arbeitszufriedenheit
13
Job satisfaction
13
Arbeitsverhalten
8
Employee retention
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Mitarbeiterbindung
8
Work behaviour
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Arbeitskräfte
7
Workforce
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Leistungsmotivation
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Work motivation
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Dienstleistungsqualität
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Emotion
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Service quality
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Deluxe hotel
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Intelligence
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Intelligenz
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Arbeitsmobilität
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Hospitality industry
3
Job engagement
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Labour mobility
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Turnover intent
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Arbeitsleistung
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Arbeitspsychologie
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Beziehungsmarketing
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Burnout
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Consumer behaviour
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Customer satisfaction
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Customer service
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Emotional intelligence
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Führungsstil
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Human Resource Management
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Job performance
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Ok, Chihyung
Yoon, Hye Hyun
Goh, Edmund
3
Jung, Hyo Sun
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Barman, Panchanan
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Bharwani, Sonia
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Grobelna, Aleksandra
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Gursoy, Dogan
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Sarmah, Suman
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AlAbri, Salem
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Amissah, Eunice Fay
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Amoah-Mensah, Aborampah
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Anh Chi Phan
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Anh Thi Tu Le
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Blankson-Stiles-Ocran, Sarah
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International journal of contemporary hospitality management
2
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Improving frontline service employees' innovative behavior using conflict management in the hospitality industry : the mediating role of engagement
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 498-507
Persistent link: https://www.econbiz.de/10011903598
Saved in:
2
Why is employees' emotional intelligence important? : the effects of EI on stress-coping styles and job satisfaction in the hospitality industry
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1649-1675
Persistent link: https://www.econbiz.de/10011613983
Saved in:
3
The umpact of employees' positive psychological capital on job satisfaction and organizational citizenship behaviors in the hotels
Jung, Hyo Sun
;
Yoon, Hye Hyun
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1135-1156
Persistent link: https://www.econbiz.de/10011403003
Saved in:
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