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~person:"Ok, Chihyung"
~subject:"Airline"
~subject:"Work behaviour"
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Airline
Work behaviour
Tourism employees
7
Tourismusberufe
7
Hotel industry
5
Hotellerie
5
Arbeitszufriedenheit
4
Dienstleistungsqualität
4
Job satisfaction
4
Service quality
4
Arbeitsverhalten
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Arbeitskräfte
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Arbeitsleistung
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Beziehungsmarketing
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Customer service
2
Emotion
2
Employee retention
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Intelligence
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Intelligenz
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Job performance
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Kundenservice
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Leistungsmotivation
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Mitarbeiterbindung
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Relationship marketing
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Work motivation
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Workforce
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depersonalization
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Anforderungsprofil
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Arbeitspsychologie
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Betriebsklima
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Big Data
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Big data
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Burnout
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Consumer behaviour
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Core self-evaluation
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Customer satisfaction
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Dienstleistungsberufe
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Dienstleistungsmanagement
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Employee engagement
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Ok, Chihyung
Karatepe, Osman M.
13
Jung, Hyo Sun
5
Kim, Peter Beomcheol
5
Yoon, Hye Hyun
5
Dedeoğlu, Bekir Bora
4
Lee, JungHoon
4
Ayoun, Baker
3
Chen, Han
3
Cho, Seonghee
3
Han, Heesup
3
Kim, Seongseop
3
Aguiar-Quintana, Teresa
2
Araujo-Cabrera, Yasmina
2
Azila-Gbettor, Edem Maxwell
2
Boğan, Erhan
2
Boǧan, Erhan
2
Chia, Yew Ming
2
Eyoun, Khalid
2
Gursoy, Dogan
2
Hai, Shenyang
2
Hassannia, Raheleh
2
Huan, Tzung-cheng
2
Khliefat, Aahed
2
Kim, Min-Seong
2
Kim, Wansoo
2
Lin, Meizhen
2
Ling, Qian
2
Milne, Simon
2
Olugbade, Olusegun A.
2
Orlowski, Marissa
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Park, In-Jo
2
Rezapouraghdam, Hamed
2
Srivastava, Shalini
2
Tan Vo Thanh
2
Wong, Antony King Fung
2
Zoghbi-Manrique-de-Lara, Pablo
2
Abas, Basit
1
Abbott, JeAnna
1
Aboramadan, Mohammed
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International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
2
Examination of factors affecting hotel employees' service orientation : an emotional labor perspective
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
4
,
pp. 437-468
Persistent link: https://www.econbiz.de/10011393179
Saved in:
3
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
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