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~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~subject:"Australia"
~subject:"Unternehmenserfolg"
~type_genre:"Article in journal"
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Australia
Unternehmenserfolg
Gambling
25
Glücksspiel
25
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
13
Customer satisfaction
13
Kundenzufriedenheit
13
Relationship marketing
13
Consumer behaviour
11
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11
Southeast Asia
6
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Casinos
5
Macau
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Oswald, Andrew J.
Prentice, Catherine
Schnytzer, Adi
6
Lee, Seoki
4
Lee, Timothy Jeonglyeol
4
King, Brian
3
Lam, Desmond
3
Farrell, Lisa
2
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of vacation marketing : an international journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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Uncovering the service profit chain in the casino industry
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lam, Desmond
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2826-2846
Persistent link: https://www.econbiz.de/10011799915
Saved in:
2
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
3
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
4
Relationship marketing in the casino industry
Prentice, Catherine
;
King, Brian
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
Saved in:
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