//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Otero-Neira, Carmen"
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Sales Management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service industry
B-to-B-Marketing
5
Business-to-business marketing
5
Selling
5
Verkauf
5
Arbeitsleistung
4
Beziehungsmarketing
4
Customer satisfaction
4
Job performance
4
Kundenzufriedenheit
4
Lieferantenmanagement
4
Performance measurement
4
Performance-Messung
4
Relationship marketing
4
Salespeople
4
Supplier relationship management
4
Verkaufspersonal
4
Customer service
3
Dienstleistungsqualität
3
Dienstleistungssektor
3
Kundenservice
3
Norway
3
Norwegen
3
Occupational qualification
3
Qualifikation
3
Service quality
3
Adaptiveness
2
Beschwerdemanagement
2
Complaint management
2
Economic satisfaction
2
Emotion
2
Interpersonal
2
Mexico
2
Mexiko
2
Non-economic satisfaction
2
Sales performance
2
Selling-related knowledge
2
Skill level
2
Absolute
1
Absolute sales performance
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
3
Language
All
English
3
Author
All
Otero-Neira, Carmen
Gustafsson, Anders
5
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Svensson, Göran
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Telang, Rahul
3
Agnihotri, Raj
2
Alavi, Sascha
2
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Chen, Lin
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gauquier, Laurens de
2
Gouthier, Matthias H. J.
2
Habel, Johannes
2
Hautamäki, Pia
2
Hill, Sally Rao
2
Høgevold, Nils
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumar, Anuj
2
Kumar, Satinder
2
Kumari, Parveen
2
Kwamega, Michael
2
Lu, Lu
2
Mathies, Christine
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palmatier, Robert W.
2
Palmeira, Mauricio
2
Pitt, Leyland F.
2
more ...
less ...
Published in...
All
European business review
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Salespeople's sales performance skills in B2B of services firms : a cross-industrial study
Høgevold, Nils
;
Rodríguez, Rocío
;
Svensson, Göran
; …
- In:
European business review
36
(
2024
)
2
,
pp. 201-224
Persistent link: https://www.econbiz.de/10014513321
Saved in:
2
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
3
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->