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~person:"Palmeira, Mauricio"
~subject:"E-commerce"
~subject:"Service industry"
~type_genre:"Aufsatz in Zeitschrift"
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E-commerce
Service industry
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Kundenservice
2
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Moral judgment
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service failure
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service recovery
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Aufsatz in Zeitschrift
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Palmeira, Mauricio
Gustafsson, Anders
5
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Svensson, Göran
4
Barnes, Donald C.
3
Brady, Michael K.
3
McColl-Kennedy, Janet R.
3
Otero-Neira, Carmen
3
Telang, Rahul
3
Agnihotri, Raj
2
Alavi, Sascha
2
Asante, Daniel
2
Asante, Eric Adom
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brengman, Malaika
2
Chase, Richard B.
2
Chen, Lin
2
Collier, Joel E.
2
Dasu, Sriram
2
Eilert, Meike
2
Gauquier, Laurens de
2
Gouthier, Matthias H. J.
2
Habel, Johannes
2
Hautamäki, Pia
2
Hill, Sally Rao
2
Høgevold, Nils
2
Julkunen, Saara
2
Koponen, Jonna
2
Kumar, Anuj
2
Kumar, Satinder
2
Kumari, Parveen
2
Kwamega, Michael
2
Lu, Lu
2
Mathies, Christine
2
Mattila, Anna S.
2
Medler-Liraz, Hana
2
Palmatier, Robert W.
2
Pitt, Leyland F.
2
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European journal of marketing
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
2
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
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