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~person:"Palmeira, Mauricio"
~subject:"Justice"
~subject:"Service industry"
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Justice
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Beschwerdemanagement
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Customer satisfaction
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Palmeira, Mauricio
Jang, Soocheong
4
Roschk, Holger
4
Svensson, Göran
4
Gelbrich, Katja
3
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3
Svari, Sander
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Ding Hooi Ting
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Harun, Ahasan
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Lu, Lu
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Muhammad Asghar Ali
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Abaid, Wan Mohd Azwan Bin Wan
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1
Abbasi, Amir Zaib
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European journal of marketing
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
2
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
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