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~person:"Parasuraman, A."
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Dienstleistung
8
Services
8
Dienstleistungssektor
3
Forschung
3
Innovation
3
Product quality
3
Produktqualität
3
Research
3
Service industry
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Management
2
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Service quality
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Parasuraman, A.
Edvardsson, Bo
24
Witell, Lars
19
Gustafsson, Anders
16
Kowalkowski, Christian
15
Gallouj, Fai͏̈z
14
Vargo, Stephen L.
13
Rubalcaba-Bermejo, Luis
12
Gebauer, Heiko
10
Kristensson, Per
10
Lusch, Robert F.
10
Miles, Ian D.
10
Grönroos, Christian
9
Kindström, Daniel
9
Tronvoll, Bård
9
Brown, Stephen Walter
8
Djellal, Faridah
8
Meyer, Anton
8
Paluch, Stefanie
8
Barcet, André
7
Benoit, Sabine
7
Berry, Leonard L.
7
Corsten, Hans
7
Gallouj, Faïz
7
Hipp, Christiane
7
Jaakkola, Elina
7
Ostrom, Amy L.
7
Stauss, Bernd
7
Voss, Christopher A.
7
Wirtz, Jochen
7
ANGHELACHE, Constantin
6
Bienzeisler, Bernd
6
Bonamy, Joël
6
Bruhn, Manfred
6
Fisk, Raymond P.
6
Gani, Azmat
6
Ganz, Walter
6
Görg, Holger
6
Helkkula, Anu
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Huang, Ming-Hui
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Journal of service management
3
Journal of service research : JSR
2
Journal of marketing
1
Journal of retailing
1
Marketing-mix strategies - product strategy and promotion strategy
1
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ECONIS (ZBW)
8
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
3
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
4
Service innovation viewed through a service-dominant logic lens : a conceptual framework and empirical analysis
Ordanini, Andrea
;
Parasuraman, A.
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 3-23
Persistent link: https://www.econbiz.de/10008826890
Saved in:
5
Crowd-funding : transforming customers into investors through innovative service platforms
Ordanini, Andrea
;
Miceli, Lucia
;
Pizzetti, Marta
; …
- In:
Journal of service management
22
(
2011
)
4
,
pp. 443-470
Persistent link: https://www.econbiz.de/10009304741
Saved in:
6
Communication and control processes in the delivery of service quality
Zeithaml, Valerie A.
;
Berry, Leonard L.
;
Parasuraman, A.
-
2009
Persistent link: https://www.econbiz.de/10003836350
Saved in:
7
Communication and control processes in the delivery of service quality
Zeithaml, Valarie A.
- In:
Journal of marketing
52
(
1988
)
2
,
pp. 35-48
Persistent link: https://www.econbiz.de/10001055294
Saved in:
8
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
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