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~person:"Paulssen, Marcel"
~source:"econis"
~subject:"Konsumentenverhalten"
~subject:"noncomplainers"
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Complaining behavior
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Consumer behaviour
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Dienstleistungsqualität
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International journal of quality & reliability management
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Experiencing defects : the moderating role of severity and warranty coverage on quality perceptions
Catenazzo, Giuseppe
;
Paulssen, Marcel
- In:
International journal of quality & reliability management
40
(
2023
)
9
,
pp. 2205-2221
Persistent link: https://www.econbiz.de/10014429666
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