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~person:"Pekkanen, Petra"
~subject:"Service industry"
~subject:"Unternehmensdienstleistung"
~type_genre:"Aufsatz in Zeitschrift"
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Pekkanen, Petra
Witell, Lars
10
Edvardsson, Bo
9
Gustafsson, Anders
7
Kowalkowski, Christian
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Huang, Ming-Hui
6
Kindström, Daniel
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Parida, Vinit
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Finsterwalder, Jörg
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Kim, Kwang-Jae
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Kohtamäki, Marko
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Lim, Chiehyeon
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Maglio, Paul P.
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Paluch, Stefanie
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Parasuraman, A.
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Patrício, Lia
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Sharma, Piyush
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International journal of services and operations management
1
International journal of services and operations management : IJSOM
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ECONIS (ZBW)
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Managing operations in professional service organisations : identifying roles and tasks of professionals and managers in courts
Puolakka, Tiina
;
Pekkanen, Petra
;
Pirttilä, Timo
- In:
International journal of services and operations …
39
(
2021
)
1
,
pp. 37-61
Persistent link: https://www.econbiz.de/10012522488
Saved in:
2
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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