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~person:"Petersen, J. Andrew"
~person:"Sesé, F. Javier"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
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