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~person:"Pham Ngoc Tram Anh"
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Beziehungsmarketing
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Click and Collect
1
Consumer behaviour
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Customer Emotions
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Customer satisfaction
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Dienstleistungsqualität
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Emotion
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Kaufentscheidung
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Konsumentenverhalten
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Kundenzufriedenheit
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Multi-channel
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Pham Ngoc Tram Anh
Cliquet, Gérard
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Mühlbäck, Klaus
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Vyt, Dany
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Quang Hung Le
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Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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The impact of
Click
and
Collect
’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
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