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~person:"Prybutok, Victor R."
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Entscheidungssammlung"
~type_genre:"Thesis"
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Dienstleistungsqualität
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International journal of services and standards
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Quality management journal : QMJ
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Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
Saved in:
2
SERVCESS : a parsimonious instrument to measure service quality and information system success
Landrum, Hollis
- In:
Quality management journal : QMJ
15
(
2008
)
3
,
pp. 17-25
Persistent link: https://www.econbiz.de/10003783784
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