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~person:"Prybutok, Victor R."
~subject:"Gastronomie"
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Search: subject:"Service quality"
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Gastronomie
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
12
Konsumentenverhalten
12
Quality management
12
Qualitätsmanagement
12
Beziehungsmarketing
9
Relationship marketing
9
Fast-food industry
8
Schnellgastronomie
8
USA
7
United States
7
Hospital
6
Krankenhaus
6
PLS-SEM
6
Product quality
6
Produktqualität
6
service quality
5
Beschwerdemanagement
4
Complaint management
4
Restaurant industry
4
China
3
Comparison
3
Customer service
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Gesundheitsversorgung
3
Health care
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Kundenservice
3
Measurement
3
Messung
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Online retailing
3
Online-Handel
3
Perception
3
Structural equation model
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Strukturgleichungsmodell
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Prybutok, Victor R.
Line, Nathaniel D.
11
Jang, Soocheong
10
Hanks, Lydia
7
Mattila, Anna S.
7
Brewster, Zachary W.
6
Lynn, Michael
6
Kim, Woo Gon
5
Cheng, Ching-Chan
4
Han, Heesup
4
Huan, Tzung-cheng
4
Hyun, Sunghyup Sean
4
Jin, Naehyun Paul
4
Prayag, Girish
4
Roest, Henk
4
Ryu, Kisang
4
Susskind, Alex
4
Azar, Ofer H.
3
Bodvarsson, Örn B.
3
Bonn, Mark Andrew
3
Cho, Meehee
3
Edvardsson, Bo
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Hwang, Johye
3
Kacmar, K. Michele
3
Khan, Mahmood A.
3
Kim, Eojina
3
Kim, Kyungmin
3
MacQuilken, Lisa
3
Namkung, Young
3
Orlowski, Marissa
3
Park, Soona
3
Prevo, Olaf
3
Qu, Hailin
3
Seiter, John S.
3
Seo, Soobin
3
Tang, Liang
3
Thompson, Gary M.
3
Weger, Harry <Jr.>
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Quality management journal : QMJ
3
International journal of quality and service sciences
1
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ECONIS (ZBW)
4
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1
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Rokonuzzaman, Md.
;
Prybutok, Gayle
; …
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10011976334
Saved in:
2
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
3
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
Saved in:
4
Service
quality
, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
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