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~person:"Qin, Hong"
~subject:"Dienstleistungsqualität"
~subject:"Konferenz"
~type:"article"
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Dienstleistungsqualität
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Academic library
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Engineering
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Qin, Hong
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International journal of services and standards
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Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
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