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~person:"Qiu, Liangfei"
~person:"Vrontis, Demetris"
~person:"Xu, Pei"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
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Qiu, Liangfei
Vrontis, Demetris
Xu, Pei
Sparks, Beverley
3
Ye, Qiang
3
Abu Bakar bin Abdul Hamid
2
Agnihotri, Durgesh
2
Bacile, Todd J.
2
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2
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2
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Law, Chun Hung Roberts
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Li, Gang
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Md Uzir Hossain Uzir
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Global business & economics review
1
Journal of Asia Business Studies
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management information systems : JMIS
1
Production and operations management : the flagship research journal of the Production and Operations Management Society
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ECONIS (ZBW)
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1
Identification of the determinants of public trust in e-government services and participation in social media based on good governance theory and the technology acceptance model
Trang Thi Uyen Nguyen
;
Nguyen, Phuong Van
;
Hien Thi …
- In:
Journal of Asia Business Studies
18
(
2024
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10014485227
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
4
Platform policies and sellers' competition in agency selling in the presence of online quality misrepresentation
Pu, Jingchuan
;
Nian, Tingting
;
Qiu, Liangfei
;
Cheng, …
- In:
Journal of management information systems : JMIS
39
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013365314
Saved in:
5
Prosocial behaviors and economic performance : evidence from an online mental healthcare platform
Yan, Zhijun
;
Kuang, Lini
;
Qiu, Liangfei
- In:
Production and operations management : the flagship …
31
(
2022
)
10
,
pp. 3859-3876
Persistent link: https://www.econbiz.de/10013419409
Saved in:
6
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
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