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~person:"Röder, Stefan"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Chancen und Grenzen der Industrialisierung von IT-Services
Schomann, Marc
;
Röder, Stefan
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 65-90)
.
2009
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