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~person:"Raharjo, Hendry"
~subject:"Service quality"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Arbeitszufriedenheit"
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Service quality
Arbeitszufriedenheit
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Customer satisfaction
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Dienstleistungsqualität
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Bayes-Statistik
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Raharjo, Hendry
Bode, Oana Ruxandra
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Hartono, Markus
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Kulcsár, Erika
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International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
2
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
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