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~person:"Rahman, Zillur"
~subject:"AHP approach"
~subject:"Kundenzufriedenheit"
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AHP approach
Kundenzufriedenheit
Quality management
37
Qualitätsmanagement
37
Service industry
21
Dienstleistungssektor
20
India
15
Indien
13
Dienstleistungsqualität
11
Service quality
11
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8
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Total quality management
6
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Customer satisfaction
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Rahman, Zillur
Shahin, Arash
12
Talib, Faisal
8
Dwivedi, Yogesh Kumar
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
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Ahmad Jusoh
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Apornak, Arash
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Awasthi, Anjali
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Balouei Jamkhaneh, Hadi
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Harwinder Singh
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International journal of productivity and quality management : IJPQM
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
7
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1
Impact of Total
Quality
Management
and Service Quality in the Banking Sector
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
overview of the role of service quality and Total
Quality
Management
(TQM), and its critical dimensions in the banking sector …
Persistent link: https://www.econbiz.de/10014129764
Saved in:
2
Studying the Impact of Total
Quality
Management
in Service Industries
Talib, Faisal
;
Rahman, Zillur
-
2016
A large number of contemporary organisations across the globe are adopting total
quality
management
(TQM) to satisfy …
Persistent link: https://www.econbiz.de/10014035284
Saved in:
3
Prioritising the Practices of Total
Quality
Management
: An Analytic Hierarchy Process Analysis for the Service Industries
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
-
2016
Total
quality
management
(TQM) is a major business strategy which employs a set of principles and practices to achieve …
Persistent link: https://www.econbiz.de/10014035289
Saved in:
4
Identification and Prioritization of Barriers to Total
Quality
Management
Implementation in Service Industry : An Analytic Hierarchy Process Approach
Talib, Faisal
;
Rahman, Zillur
-
2016
Purpose – Despite the potential benefits of total
quality
management
(TQM) articulated by quality experts and …
Persistent link: https://www.econbiz.de/10014035292
Saved in:
5
Identification and prioritization of barriers to total
quality
management
implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
6
Prioritising the practices of total
quality
management
: an analytic hierarchy process analysis for the service industries
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1331-1351
Persistent link: https://www.econbiz.de/10009411422
Saved in:
7
Studying the impact of total
quality
management
in service industries
Talib, Faisal
;
Rahman, Zillur
- In:
International journal of productivity and quality …
6
(
2010
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10008646944
Saved in:
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