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~person:"Ramaseshan, B."
~person:"Toufaily, Elissar"
~subject:"Electronic Commerce"
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Electronic Commerce
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
5
Customer retention
5
Konsumentenverhalten
5
Kundenbindung
5
Customer satisfaction
3
Dienstleistungsqualität
3
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Service quality
3
Customer loyalty
2
Dienstleistungssektor
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E-commerce
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Internet marketing
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Kundenbindungsprogramm
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Loyalty program
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Online retailing
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Online-Handel
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customer loyalty
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2000-2008
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Arbeitsleistung
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Brand
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Brand image
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Brand loyalty
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Brand management
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Community pharmacy
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Confidence
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Customer status demotion
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Descriptive meta-analysis
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Distribution channel
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E-relationship
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E-service quality
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Ramaseshan, B.
Toufaily, Elissar
Jekel, Nicole H.
2
Lihotzky, Nikolai
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Mofokeng, Thabang Excellent
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Silbermann, Steffen
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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OCL : online
customer
loyalty
in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
2
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
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