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~person:"Reppel, Alexander"
~subject:"Customer satisfaction"
~subject:"complaint handling"
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Reppel, Alexander
Roschk, Holger
13
Grégoire, Yany
12
Mattila, Anna S.
12
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11
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The journal of business & industrial marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
2
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
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