//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Reppel, Alexander"
~subject:"Kundenservice"
~subject:"service encounters"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Kundenservice
service encounters
Beschwerdemanagement
5
Complaint management
5
Großbritannien
3
United Kingdom
3
Customer satisfaction
2
Deutschland
2
Germany
2
Industrie
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Manufacturing industries
2
Supplier relationship management
2
Business network
1
Comparison
1
Consumer behaviour
1
Customer service
1
Dienstleistungsqualität
1
Großunternehmen
1
KMU
1
Kano theory of attractive quality
1
Konsumentenverhalten
1
Large firm
1
Measurement
1
Messung
1
SME
1
Service quality
1
Unternehmensnetzwerk
1
Vergleich
1
complaint handling
1
cross-national comparison
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Reppel, Alexander
Van Vaerenbergh, Yves
7
Gelbrich, Katja
6
Stauss, Bernd
6
Mattila, Anna S.
5
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Muir, Ian
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Tsarenko, Yelena
4
Baker, Melissa A.
3
Casidy, Riza
3
Edvardsson, Bo
3
Gruber, Thorsten
3
Grégoire, Yany
3
Gäthke, Jana
3
Larivière, Bart
3
Roschk, Holger
3
Sharifi, Seyed Shahin
3
Tronvoll, Bård
3
Xu, Yingzi
3
Abosag, Ibrahim
2
Anwar, Sohail
2
Azab, Carol
2
Berbel-Pineda, Juan M.
2
Bernt, Dana
2
Bijmolt, Tammo H. A.
2
Boshoff, Christo
2
Breazeale, Michael
2
Béal, Mathieu
2
Cambra-Fierro, Jesús
2
Campbell, Colin L.
2
Chen, Jing
2
Costers, Annelies
2
Cui, Jinsheng
2
Cusin, Julien
2
Daskin, Mustafa
2
Ding Hooi Ting
2
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Does culture impact preferred employee attributes in complaint-handling encounters?
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1301-1315
Persistent link: https://www.econbiz.de/10010208056
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->