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~person:"Ricard, Line"
~subject:"Electronic Commerce"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Electronic Commerce
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Relationship marketing
4
Consumer behaviour
3
Customer satisfaction
3
E-commerce
3
Konsumentenverhalten
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Kundenzufriedenheit
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Bank
2
Dienstleistungssektor
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Service industry
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Banking services
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Banks
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Cooperative bank
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Customer retention
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Customer service
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Distribution channel
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Electronic Banking
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Electronic banking
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Emotion
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Emotions
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Financial cooperatives
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Genossenschaftsbank
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Internet
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Kundenbindung
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Kundenservice
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Lieferantenmanagement
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Live chat services
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Live support system, real-time communication
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Marketing
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Measurement
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Messung
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Online relationship quality
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Online retailing
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Online-Handel
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Supplier relationship management
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Vertriebsweg
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Ricard, Line
Bauer, Hans H.
6
Falk, Tomas
6
Hammerschmidt, Maik
5
Kalia, Prateek
5
Bressolles, Grégory
4
Law, Chun Hung Roberts
4
Marimon, Frederic
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Schumann, Jan Hendrik
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Usman, Osly
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Agrawal, Vivek
3
Ba, Sulin
3
Barrutia, José M.
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Blut, Markus
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Brun, Isabelle
3
Casadesús, Martí
3
Cho, Yun Kyung
3
Dickinger, Astrid
3
Dika, Zamir
3
Duarte, Paulo
3
Hüttel, Björn Armin
3
Khan, Mohammed Naved
3
Leeuwen, Eveline S. van
3
Li, Hongxiu
3
Mishra, Pravudatta
3
Neuts, Bart
3
Patel, S. K.
3
Petnji Yaya, Luc Honore
3
Rabinovich, Elliot
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Rajaobelina, Lova
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Rodríguez-Díaz, Manuel
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Romão, João
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Sachan, Amit
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Satapathy, Suchismita
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Seth, Nitin
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Stamenkov, Gjoko
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Abdul Rahman
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Adhikari, Arnab
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Ahmad, Asad
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of financial services marketing
1
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ECONIS (ZBW)
3
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova
;
Brun, Isabelle
;
Kilani, Nour
; …
- In:
Journal of financial services marketing
27
(
2022
)
3
,
pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
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