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~person:"Ro, Heejung"
~person:"Robertson, Nichola"
~subject:"Beziehungsmarketing"
~subject:"Corporate Social Responsibility"
~subject:"Corporate social responsibility"
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Beziehungsmarketing
Corporate Social Responsibility
Corporate social responsibility
Beschwerdemanagement
16
Complaint management
16
Dienstleistungsqualität
11
Service quality
11
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
7
Kundenzufriedenheit
7
Relationship marketing
5
Customer service
4
Gastronomie
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Kundenservice
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Restaurant industry
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Australia
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Australien
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Gastgewerbe
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Self-service
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Gerechtigkeit
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Homosexuality
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Homosexualität
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Justice
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USA
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United States
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complaining behavior
2
loyalty
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neglect
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noncomplainers
2
Arbeitszufriedenheit
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Competence
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Complainers
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Dienstleistungsberufe
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Dienstleistungsmanagement
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Ro, Heejung
Robertson, Nichola
Stauss, Bernd
13
Mattila, Anna S.
12
Grégoire, Yany
9
Van Vaerenbergh, Yves
8
Roschk, Holger
7
Brock, Christian
6
Cai, Ruiying
6
Fürst, Andreas
6
Gelbrich, Katja
6
Homburg, Christian
6
Balaji, M. S.
5
Evanschitzky, Heiner
5
Günter, Bernd
5
Seidel, Wolfgang
5
Vázquez Casielles, Rodolfo
5
Baker, Melissa A.
4
Blut, Markus
4
Ding Hooi Ting
4
Jang, Soocheong
4
Joireman, Jeff
4
Larivière, Bart
4
Santos, Cristiane Pizzutti dos
4
Shin, Hyunju
4
Tripp, Thomas M.
4
Abbasi, Amir Zaib
3
Armstrong, Christine
3
Basso, Kenny
3
Beatty, Sharon E.
3
Brady, Michael K.
3
Béal, Mathieu
3
Chen, Jing
3
Choi, Beom Joon
3
Cusin, Julien
3
Flacandji, Michaël
3
Gäthke, Jana
3
Harun, Ahasan
3
Hogreve, Jens
3
Huey Chern Boo
3
Ishak Ismail
3
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Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Psychology & marketing
1
Services marketing quarterly
1
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ECONIS (ZBW)
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1
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
2
Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
Saved in:
3
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
4
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
5
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
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