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~person:"Ro, Heejung"
~person:"Robertson, Nichola"
~subject:"Corporate Social Responsibility"
~subject:"Corporate social responsibility"
~subject:"United States"
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Corporate Social Responsibility
Corporate social responsibility
United States
Beschwerdemanagement
16
Complaint management
16
Dienstleistungsqualität
11
Service quality
11
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
7
Kundenzufriedenheit
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Beziehungsmarketing
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complaining behavior
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neglect
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noncomplainers
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Ro, Heejung
Robertson, Nichola
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Muir, Ian
4
Mattila, Anna S.
3
Grégoire, Yany
2
Jang, Soocheong
2
Karande, Kiran
2
Karwan, Kirk R.
2
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2
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2
Sénécal, Sylvain
2
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1
Adler, Howard
1
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1
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1
Anderson, Eric T.
1
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1
Atav, Gizem
1
Au, Norman
1
Bagozzi, Richard P.
1
Baker, Thomas L.
1
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1
Basil, Debra Z.
1
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International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
3
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1
Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
Saved in:
2
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
3
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
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